This section is intended to address frequently asked questions about our personal protective equipment (PPE), shipping times and many more inquiries you may have.

We know you may have many questions when choosing a trusted supplier of PPE, and that is why our commitment to you is always honesty and transparency, so please read through this list carefully.

Have a question that is not listed here? Reach out to us on Live Chat or email us, we'll get back to you soon.

I. About Us

    • "How long has your company been around?"
      Our family is in this business because we saw that there was a huge need for transparency with PPE as well as affordable PPE. HonestPPE.Supply was a concept tested "offline" February of 2020 with B2B customers and became an e-commerce portal for the everyday customer shortly after. We have sold and shipped over hundreds of thousands of products as of May 2020, especially to first responders, non-profits, police forces, essential workers, dentists and more. We are honest and transparent, ask us anything.

    II. Discounts

    • “Do you offer discounts to first responders, schools, front-line workers and non-profits?“
      Yes. We're a family-owned and operated business with one of the core family values being "to serve." We would love to offer you discounts if you fit in this category. Please reach out to us via Live Chat or E-mail to get your special discounts. Verification may be required. All we would need from you is your workplace’s basic information for verification. Some companies even ask for the ID, but we believe our customers and for us, this information is more than enough.

    III. Our Customers of First-Responders, Schools, Front-line Workers, and Non-profits 

    • "What types of businesses or organizations have bought PPE from you?"
      We have shipped over hundreds of thousands of PPE to companies, organizations, and people around the US. Some examples are:
      - Dentists
      - Non-Profits
      - Nursing Homes
      - Funeral Homes
      - Firefighters
      - Police Forces
      - Governmental Departments 
      - Chiropractors
      - Optometrists
      - ER & First Responders 
      - Construction Workers
      - At-Home Care Workers
      - Grocery Stores
      - Teachers
    IV. Manufacturers
      • "Who are your manufacturers and where are they based?"
        Our products are manufactured in China from manufacturers who have been around the business for 10+ years. To ensure quality, we always verify for lab tests made by a third party company non-related to the manufacturer to verify their quality, and for those that require it, we also ask for official documentation from entities like the FDA to confirm these products can be distributed in the US.
      V. MOQ (Minimum Order Quantity)
        • “What is your minimum order quantity?“
          Minimum Order Quantity for each product are as follows:

          Masks
          - 3-Ply Surgical Masks - 10 pieces
          - Harley N95 - L-188 Folding Mask and L-288 Cup Mask - 2 pieces
          - Kids KN95 and 3ply - Adjustable - Individually Wrapped - 10 pieces
          - Kimberly Clark (Kimtech™) N95 NIOSH 53358 - 2 pieces
          - KN95 FDA CE and KN95 Everyday Use* - 10 pieces
          - Reusable Face Masks - 2 pieces
          - N95 Medical Respirator Mask - 10 pieces
          - Makrite N95 - 9500, 9600 and Sekura - 2 pieces
          - 3M NIOSH - 8210, 1860, and Aura 9205 - 2 pieces
          - AOK NIOSH N95 20180021 - 2 pieces

          Face shields
          - All models - 2 pieces
          - Replaceable Shields (Visors) For Frame Face Shield - 5 pieces

          Gloves and Gowns
          - Nitrile Gloves - any size - 1 box x 100 gloves
          - Disposable Isolation Gown - any level - 1 piece

          Hand Sanitizers and Wipes
          - Hand Sanitizers - All presentations - 1 bottle
          - Alcohol Wipes - Any presentation - 2 packs

          Accessories
          - PM 2.5 Filter - 5 Layers - 1 pack x 10 pieces
          - Adjustable Anti-Slip Face Mask Hook - 1 pack of 3 pieces

          To change the quantity of your order before proceeding to check-out, just click on the Drop-down box and you'll see our available set quantities there.
        VI. KN95 Product Details and Information
          • "What's the difference between N95 and KN95?"
            In short, N95 masks are the US standards for respirator masks; KN95 masks are the Chinese standards for masks. Both consist typically of several layers of a polypropylene plastic polymer, a synthetic material, and they are designed to be worn over the mouth and nose secured by straps.

            Both masks are also required to capture and filter out 95% of tiny 0.3 micron particles in the air, according to the Centers for Disease Control and Prevention (CDC) and the U.S. Food and Drug Administration (FDA). These tiny particles are smaller than the droplets expelled while coughing, talking, or sneezing — making them an effective way to filter out germs, according to health officials. You can also check this comparison sheet from 3M to know the exact differences between both models and similar equivalences.

            Despite the long list of differences, the two masks are equivalent or nearly equivalent on the features that most people care about. You can do the water test with our masks where you pour water into them and it does not seep through.

            - The N95 is the USA Code.
            - The KN95 is the Chinese code.
            - The DS is the Japanese code.
            - The KF94/KMOEL is Korean code.
            - The FFP2 is the European Union & United Kingdom code.

            N95 masks must pass a strict inspection and certification process from a division of the CDC called the National Institute for Occupational Safety and Health (NIOSH). However, due to the demand and need for PPE during this pandemic, manufacturers of KN95 masks can get approval from the FDA through an emergency authorization for a foreign certification as long as it meets the 95% filtration requirement.

            To be certified as a KN95 mask, these must meet Chinese government requirements with a mask-fit test with less than or equal to 8% leakage when tested. If you are interested in our masks’ test results, feel free to ask our team on chat!

          • "What's the difference between KN95 FDA CE and KN95 Everyday Use*?"
            Great question! KN95 FDA CE are the masks that we have documentation and lab results stating they are registered with the FDA & CE. We can email these to you at any time to verify or even show you how to verify them on the FDA.gov website. Just ask!

            KN95 Everyday Use*
             are the KN95 we have in stock that we do not have FDA and CE certifications or registrations on hand but they are still acceptable for everyday things such as going to the grocery store, heading to the beach or the park, strolling through the malls and etc. These are lower priced due to the inability to verify certifications or registrations but still effective for everyday civilian use.

            These are not recommended for medical use. We only carry these for our customers who do not use KN95 masks in toxic environments and prefer paying lower prices for their KN95s. 

            Heading over to the grocery store?
            Want to take a stroll through the park?
            Running errands? 

            KN95 Everyday Use* masks are perfect for that and other "everyday" activities. They offer more protection than the Disposable 3-PLY masks.

            We will always be honest with what you are buying.
          • "Why do the KN95 seem to have holes in them?"
            Those aren't holes. That's where the layers of fabric come together and are compressed by heat to stick. They also enable breathability while wearing the masks. Try pouring some water in the masks and notice how the water does not seep through the masks.
          • "Tell me more about the thickness level for the masks?"
            Sometimes thicker may seem better, but that's not necessarily the case with masks. Our masks are able to achieve high levels of filtration (95%+ according to lab results) with less thickness. Thickness of the masks can also make it harder to breathe while wearing it. Also, some of our customers wear it all day so the heaviness of the masks can become irritating to your ears and face after long use time.

            We try to find a perfect balance of thickness, weight and filtration.
             
          • "Do your KN95 masks really have 95% filtration?"
            According to the lab results we receive from our manufacturers, our KN95 masks have filtration above 95%. We are happy to share these results with you as well.
          • "How long do you recommend wearing the KN95 masks?"
            We have to tell you that they are one-time use and disposable. But that really adds up and starts to become really expensive.

            We personally use them for up to 12-16 hours, from the moment we rise to the moment we sleep. We caveat this by saying we are also not around toxic environments or actively doing open heart surgery. If you are around those environments or doing things that put you at a higher risk of breathing toxic air, please abide by the 1 time use recommendation.
          • "My first order I received a different type of mask than my second or third order. Why is that?"
            That is very normal, not to worry! Let us explain.

            We work with 2-3 manufacturers for each product for a variety of reasons. Some include to spread out risk in case shipping carriers and/or customs agents decide to delay our orders (this happens more often than not) or even to make sure that we aren't overly reliant on one manufacturer in case something drastic happens.

            This mixed in with the fact that manufacturers are constantly changing and updating their products due to new weekly regulations from the governments. As well as also taking time to improve the products based on our constant feedback to them results in micro changes to the products frequently.

          • “Why do some your masks say it’s for 'non-medical use'?"
            For FDA registered manufacturers, in order to pass customs and import their products into the US they cannot claim "for medical use" on the packaging until they are approved by the FDA. Again, there are only 14 factories on the "approved" list which are all backed up, highly expensive and do not offer low quantities for ordering.

            If you see KN95 boxes that say "for non-medical use," this is because the government of China does not allow the exports of KN95 (all KN95 are made in China) with "for medical use" on the boxes unless they are on the list of CDC Appendix A list of factories. If you look around you will see that 99.5% of the KN95 masks will say "for non-medical use" on the boxes. This is because they have to say this, there is no other way around it.

            If you see any boxes of KN95 from other vendors that have the FDA or CE logos on them and say "for medical use," please be cautious. These are likely to be fakes. 

            With that being said, we still have many medical professionals, dentists, first responders and others in higher risk situations use our masks. We have all the documents and lab results to show these are legitimate masks from legitimate factories. They've even come back and order multiple times!

          VII. KN95 Everyday Use Packaging 

          • "Do you ship with or without the original box?"
            In order to drive down the costs of KN95 Everyday Use masks we ship without any boxes. For bulk orders we can ship with boxes at your request. The boxes may be sent flattened to avoid damages during shipment. The masks will still be wrapped inside the original plastic bags that came from the manufacturer.

           VIII. FDA Approved or Registered

          • “Are your face masks FDA and CE approved or registered?”
            Great question! Currently our KN95 and 3-PLY masks are FDA registered. If they aren't then the product page will state in clear writing multiple times that they are not. We can provide documents upon request through email.

            We work with manufacturers who are FDA registered and awaiting acceptance. FDA is backed up and we are not sure how politicized the process is.

            For FDA registered manufacturers, in order to pass customs and import their products into the US they cannot claim "for medical use" on the packaging until they are approved by the FDA. Again, there are only 14 factories on the "approved" list which are all backed up, highly expensive and do not offer low quantities for ordering.

            If you see KN95 boxes that say "for non-medical use," this is because the government of China does not allow the exports of KN95 (all KN95 are made in China) with "for medical use" on the boxes unless they are on the list of CDC Appendix A list of factories. If you look around you will see that 99.5% of the KN95 masks will say "for non-medical use" on the boxes. This is because they have to say this, there is no other way around it.

            If you see any boxes of KN95 from other vendors that have the FDA or CE logos on them and say "for medical use," please be cautious. These are likely to be fakes.

            Our N95 Medical Masks are from the FDA/CDC Approved list and state "for medical use."

            With that being said we still have many medical professionals, dentists, first responders and others in higher risk situations use our masks. We have all the documents and lab results to show these are legitimate masks from legitimate factories. They've even come back and order multiple times!

            Sign up to our newsletter (if you haven’t yet) to stay updated on when we will have these in stock and other items we launch, as well as the many sales and special discounts we'll have!
          IX. Payment Modes
            • “What forms of payment do you accept?“
              We currently accept: 
               
              Visa, MasterCard, AMEX, Discover, JCB, Apple Pay and Google Pay
              Contact us through Live Chat for Wire Transfer and ACH payments

              Please note: 3-digit security code usually found at the back of your card. American Express cards have a 4-digit code located at the front
            X. Shipping

              Important Shipping Notice: We aim to process every single order within 48 business hours. Please add this additional 48 business hours to the shipping time estimate that you are given on the checkout page.

              Reach out to our live chat for any questions and concerns

              XI. Delivery Turnaround Times (TAT) and Concerns
              • “I’m having delivery issues!”
                We aim to release your order within 48 business hours. If the items are in stock, they are shipping from our warehouse in Dallas, TX. After we ship within 48 business hours it's in the hands of the shipping carriers where it may take anywhere from 1-5 business days to receive your package after shipment depending on the shipping option you’ve chosen upon checkout. 

                Please note that due to COVID USPS and UPS are backed up so your shipping time may vary. All production and shipping days on the website are referred to in business days. Due to the popularity and high demand of our products standard production times are estimated times and may vary.
              • “How soon will I get my order?“
                We ship very fast! We try to process and ship your order within 24 hours and then it's handed off to the shipping carriers. Your order usually will arrive within 1-5 business days as we are located centrally in Texas and if USPS isn’t backed up. 

              XII. Changing Order Quantity

              If your shipment is showing as fulfilled we will be unable to change your order quantity

              XIII. Cancellations, Returns, and Refunds

              • "There is a defect with my order, help!"
                Oh no! We are deeply sorry that there were some defective masks with your order. Sometimes when products like the KN95 masks are made at a mass scale, such as 10 million a day, there are some stragglers that have a few defects. We apologize for this and will make it right.

                Can you please show us a picture of the defects for our internal quality assurance procedures and verify your shipping address?

                Returns: Unfortunately, due to our affordable prices and the sanitary regulations with the products we sell prohibits us from receiving products back once it’s been out of our Warehouse. All sales are Final and Non-refundable
              XIV. Pricing
                • "I'm skeptical about your prices, why are they so low?"
                  It's simple, our mission to provide affordable PPE trumps our greed. There are many middlemen, scammers and profit-hungry companies driving up the costs for products that are essential to the safety of our lives. We aim to help the everyday customer get quality, affordable PPE by cutting through the price gouging and sourcing directly from our manufacturers. 

                XV. Wholesale, Distribution, and International Shipping 

                • "I want to help you help others, do you work with wholesalers, distributors or help with sourcing products?"
                  Yes! Head over to this link to see more information on our distributor and sourcing program.
                • “I need to place a really big order; how much can you fill?”
                  We can fulfill orders in high volumes. Please reach out via Live Chat if you have large quantity orders and we’ll always give you a realistic & honest view of our inventory count, time of arrival and bulk pricing.
                • “Do you ship internationally?” 
                  We can process orders if you take care of the shipping and handling portion. We do not deal with international customs.